FAQ


What payment options are available?

You can pay by credit card, Apple Pay, PayPal or bank transfer.


To which countries are the products shipped?

Our products are shipped internationally.


How much are the shipping costs?

We pay the shipping costs within Germany. For shipments outside Germany, the shipping costs are based on the delivery zones of DHL.


What do I have to do if I want to return an item?

You can return or exchange your item within 14 days of receiving it.

If you want to exchange your item for another one, the return shipping within Germany is free of charge for you. Outside of Germany, however, you will have to pay the shipping costs for the return yourself. Just send us an email to service@studioamber.de with the item you want to return and the item you want instead.

If you want to be refunded, we will pay for the insured return shipping within Germany. Outside of Germany, however, you must pay the return shipping costs yourself. The tracking number must be sent to service@studioamber.de. You are responsible for returning the item in undamaged condition. Once we receive the returned item, we will refund you the purchase price.


How long does the shipping take?

Your order will arrive within 3-4 business days within Germany, unless it is a pre-order.

Delivery times for shipping outside of Germany may vary significantly.


 

Products

 

Do the products have sustainability certificates?   We only source from suppliers who work to the highest standards of sustainability. Our suppliers are GOTS, GRS, PETA, vegan, Oeko-Tex and OCS certified.


What materials are used?

All items offered in the store are made of organic cotton and/or recycled polyester. You can find out exactly which materials were used in the respective product descriptions.